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Web Credibility Research Literature

 

[Please feel free to contact us if you have suggested additions.]

 

Abdulla, R.A., Garrison, B., Salwen, M., Driscoll, P., & Casey, D. (2002). The credibility of newspapers, television news, and online news. Paper presented at the Association for Education in Journalism and Mass Communication Annual Convention, Miami Beach, FL, August, 2002.

Andie, T. (1997). Why Web warriors might worry. Columbia Journalism Review, 36, 35-39.

Bernhardt, J.M., Lariscy, R.A.W, Parrott, R.L., Silk, K.J., & Felter, E.M. (2002). Perceived barriers to Internet-based health communication on human genetics. Journal of Health Communication, 7(4), 325-340.

Brandt, D.S. (1996). Evaluating information on the Internet. Computers in Libraries, 16(5), 44-46.

Briggs, P., Burford, B., De Angeli, A., & Lynch, P. (2002). Trust in online advice. Social Science Computer Review, 20(3), 321-332.

Bucy, E.P. (2003). Media credibility reconsidered: Synergy effects between on-air and online news. Journalism and Mass Communication Quarterly, 80(2), 247-264.

Burbules, N.C. (2001). Paradoxes of the Web: The ethical dimensions of credibility. Library Trends, 49, 441-453.

Campbell, M.K., Bernhardt, J.M., Waldmiller, M., Jackson, B., Potenziani, D., Weathers, B., & Demissie, S. (1999). Varying the message source in computer-tailored nutrition education. Patient Education & Counseling, 36, 157-169.

Cardaci, M. & Isaak, J. (2003). Standards and Web site credibility. Proceedings of the 3rd IEEE Conference on Standardization and Innovation in Information Technology Conference, 59-66.

Cho, C. (1999). How advertising works on the WWW: Modified elaboration likelihood model. Journal of Current Issues and Research in Advertising, 21, 34-50.

Choi, S.M. & Rifon, N.J. (2002). Antecedents and consequences of Web advertising credibility: A study of consumer response to banner ads. Journal of Interactive Advertising, 3(1).

Chong, B., Yang, Z., & Wong, M. (2003). Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention: A conceptual framework for cross-cultural study on consumer perception of online auction. Proceedings of the 5th International Conference on Electronic commerce, 213-219.

Craigie, M., Loader, B., Burrows, R., & Muncer, S. (2002). Reliability of health information on the Internet: An examination of experts' ratings. Journal of Medical Internet Research, 4(1), e2. Available at: http://www.jmir.org/2002/1/e2/

Dutta-Bergman, M.J. (2003). Trusted online sources of health information: Differences in demographics, health beliefs, and health-information orientation. Journal of Medical Internet Research, 5(3), e21. Available at: http://www.jmir.org/2003/3/e21/

Dutta-Bergman, M.J. (2004). The impact of completeness and Web use motivation on the credibility of e-health information. Journal of Communication, 54, 253-269.

Eastin, M.S. (2001). Credibility assessments of online health information: The effects of source expertise and knowledge of content. Journal of Computer-Mediated Communication, 6(4). Available at: http://www.ascusc.org/jcmc/vol6/issue4/eastin.html

Egger, F.N. (2001). Affective design of e-commerce user interfaces: How to maximize perceived trustworthiness. Conference on Affective Human Factors Design, 317-324.

Eysenbach, G. & Köhler, C. (2002). How do consumers search for and appraise health information on the World Wide Web? Qualitative study using focus groups, usability tests, and in-depth interviews. BMJ, 324, 573-577.

Flanagin, A.J. & Metzger, M.J. (2000). Perceptions of Internet information credibility. Journalism and Mass Communication Quarterly, 77, 515-540.

Flanigan, A.J. & Metzger, M.J. (2001). Internet use in the contemporary media environment. Human Communication Research, 27, 153-181.

Flanagin, A.J. & Metzger, M.J. (2003). The perceived credibility of personal Web page information as influenced by the sex of the source. Computers in Human Behavior, 19(6), 683-701.

Fogg, B.J. (2002). Motivating, influencing, and persuading users. In J. Jacko & A. Sears (Eds.), The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, 358-370.

Fogg, B.J. (2002). Prominence-interpretation theory: Explaining how people assess credibility. Research report from the Stanford Persuasive Technology Lab, Stanford University. Available at: http://credibility.stanford.edu/

Fogg, B.J. (2003). Prominence-interpretation theory: Explaining how people assess credibility online. Proceedings of CHI'03, Extended Abstracts on Human Factors in Computing Systems, 722-723.

Fogg, B.J. (2003). Persuasive Technology: Using Computers to Change What We Think and Do. San Francisco: Morgan Kaufmann.

Fogg, B.J., Marshall, J., Kameda, T., Solomon, J., Rangnekar, A., Boyd, J., & Brown, B. (2001). Web credibility research: A method for online experiments and early study results. Proceedings of CHI'01, Extended Abstracts on Human Factors in Computing Systems, 295-296.

Fogg, B.J., Marshall, J., Laraki, O., Osipovich, A., Varma, C., Fang, N., Paul, J., Rangnekar, A., Shon, J., Swani, P., & Treinen, M. (2001). What makes Web sites credible? A report on a large quantitative study. Proceedings of CHI'01, Human Factors in Computing Systems, 61-68.

Fogg, B.J., Soohoo, C., Danielson, D.R., Marable, L., Stanford, J., & Tauber, E.R. (2003). How do users evaluate the credibility of Web sites? A study with over 2,500 participants. Proceedings of DUX2003, Designing for User Experiences Conference. Expanded Consumer WebWatch report available at: http://www.consumerwebwatch.org/dynamic/web-credibility-reports-evaluate-abstract.cfm

Fogg, B.J., Swani, P., Treinen, M., Marshall, J., Osipovich, A., Varma, C., Laraki, O., Fang, N., Paul, J., Rangnekar, A., & Shon, J. (2000). Elements that affect Web credibility: Early results from a self-report study. Proceedings of CHI'00, Extended Abstracts on Human Factors in Computing Systems, 287-288.

Fogg, B.J. & Tseng, H. (1999). The elements of computer credibility. Proceedings of CHI'99, Human Factors in Computing Systems, 80-87.

Fritch, J.W. & Cromwell, R.L. (2001). Evaluating Internet resources: Identity, affiliation, and cognitive authority in a networked world. Journal of the American Society for Information Science and Technology, 52(6), 499-507.

Glantz, S. (2000). The Internet: A credible resource? The Book Report, 19, 40-41.

Graefe, G. (2003). Incredible information on the Internet: Biased information provision and lack of credibility as a cause of insufficient information quality. Proceedings of the 8th International Conference on Information Quality, 133-146.

Greer, J.D. (2003). Evaluating the credibility of online information: A test of source and advertising influence. Mass Communication & Society, 6(1), 11-28.

Haas, C. & Wearden, S.T. (2003). E-credibility: Building common ground in Web environments. L1 - Educational Studies in Language and Literature, 3, 169-184.

Johnson, T.J & Kaye, B.K. (1998). Cruising is believing? Comparing Internet and traditional sources on media credibility measures. Journalism and Mass Communication Quarterly, 75, 325-340.

Johnson, T.J & Kaye, B.K. (2000). Using is believing: The influence of reliance on the credibility of online political information among politically interested Internet users. Journalism and Mass Communication Quarterly, 77(4), 865-879.

Johnson, T.J & Kaye, B.K. (2002). Webelievability: A path model examining how convenience and reliance on the Web predict online credibility. Journalism and Mass Communication Quarterly, 79, 619-642.

Johnson, T.J & Kaye, B.K. (2004). For whom the Web toils: How Internet experience predicts Web reliance and credibility. Atlantic Journal of Communication, 12(1), 19-45.

Johnson, T.J & Kaye, B.K. (2004). Internet -- Wag the blog: How reliance on traditional media and the Internet influence credibility perceptions of Weblogs among blog users. Journalism and Mass Communication Quarterly, 81(3), 622-642.

Keast, G., Toms, E.G., & Cherry, J. (2001). Measuring the reputation of Web sites: A preliminary exploration. Proceedings of the First ACM/IEEE-CS Joint Conference on Digital Libraries, pp. 77-78.

Kim, J. & Moon, J. (1998). Designing towards emotional usability in customer interfaces: Trustworthiness of cyber-banking system interfaces. Interacting with Computers, 10, 1-29.

Kim, N. (1999). World Wide Web Credibility: What Effects do Advertisements and Typos Have on the Perceived Credibility of Web Page Information? Senior Honors Thesis. Stanford University.

Kim, P., Eng, T.R., Deering, M.J., & Maxfield, A. (1999). Published criteria for evaluating health related Web sites: Review. BMJ, 318, 647-649.

Kiousis, S. (2001). Public trust or mistrust? Perceptions of media credibility in the information age. Mass Communication & Society, 4(4), 381-403.

Klein, B.D. (2001). User perceptions of data quality: Internet and traditional text sources. Journal of Information Systems, 41(4), 5-15.

Kunst, H., Groot, D., Latthe, P.M., Latthe, M., & Khan, K.S. (2002). Accuracy of information on apparently credible Websites: Survey of five common health topics. BMJ, 324, 581-582.

Liu, Z. (2004). Perceptions of credibility of scholarly information on the Web. Information Processing & Management, 40(6), 1027-1038.

Lynch, C.A. (2001). When documents deceive: Trust and provenance as new factors for information retrieval in a tangled Web. Journal of the American Society for Information Science and Technology, 52(1), 12-17.

McMillan, S.J. (1999). Health communication and the Internet: Relations between interactive characteristics of the medium and site creators, content, and purpose. Health Communication, 11, 375-390.

Metzger, M.J., Flanagin, A.J., Eyal, K., Lemus, D.R., & McCann, R.M. (2003). Credibility for the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment. In P.J. Kalbfleisch (Ed.), Communication Yearbook, 27, 293-335.

Metzger, M.J., Flanagin, A.J., & Zwarun, L. (2003). College student Web use, perceptions of information credibility, and verification behavior. Computers & Education, 41, 271-290.

Nozato, Y. (2002). Credibility of online newspapers. Paper presented at the Association for Education in Journalism and Mass Communication Annual Convention, Washington, DC, August, 2002.

O'Grady, L. (2003). Depicting credibility in health care sites: Towards a more usable means. Proceedings of SIGCAPH'03, Computers and the Physically Handicapped, 17-18.

Olaisen, J. (1990). Information quality factors and the cognitive authority of electronic information. In I. Wormell (Ed.), Information Quality: Definitions and Dimensions. London: Taylor Graham, 91-121.

Payne, G.A., Dozier, D.M., & Nomai, A.J. (2001). Newspapers and the Internet: A comparative assessment of news credibility. Paper presented at the Association for Education in Journalism and Mass Communication Annual Convention, Miami Beach, FL, August, 2001.

Peterson, G., Aslani, P., & Williams, K.A. (2003). How do consumers search for and appraise information on medicines on the Internet? A qualitative study using focus groups. Journal of Medical Internet Research, 5(4), e33. Available at: http://www.jmir.org/2003/4/e33/

Riegelsberger, J. & Sasse, M.A. (2002). Face it -- Photos don't make a Web site trustworthy. Proceedings of CHI'02, Extended Abstracts on Human Factors in Computing Systems, 742-743.

Riegelsberger, J., Sasse, M.A., & McCarthy, J.D. (2003). Shiny, happy people building trust? Photos on e-commerce Websites and consumer trust. Proceedings of CHI'03, Human Factors in Computing Systems, 121-128.

Rieh, S.Y. (2002). Judgment of information quality and cognitive authority in the Web. Journal of the American Society for Information Science and Technology, 53, 145-161.

Rieh, S.Y. & Belkin, N.J. (1998). Understanding judgment of information quality and cognitive authority in the WWW. Proceedings of the 61st Annual Meeting of the American Society for Information Science, Vol. 35, 279-289.

Rieh, S.Y. & Belkin, N.J. (2000). Interaction on the Web: Scholars' Judgment of Information Quality and Cognitive Authority. Proceedings of the 63rd Annual Meeting of the American Society for Information Science, 37, 25-38.

Roberts, L., Rankin, L., Moore, D., Plunkett, S., Washburn, D., & Wilch-Ringen, B. (2003). Looks good to me. Proceedings of CHI'03, Extended Abstracts on Human Factors in Computing Systems, 818-819.

Rodgers, S. (2003). The effects of sponsor relevance on consumer reactions to Internet sponsorships. The Journal of Advertising, 32(4), 67-76.

Schweiger, W. (2000). Media credibility -- experience or image? A survey on the credibility of the World Wide Web in Germany in comparison to other media. European Journal of Communication, 15(1), 37-59.

Shamdasani, P.N., Stanaland, A., & Tan, J. (2001). Location, location, location: Insights for advertising placement on the Web. Journal of Advertising Research, 41, 7-21.

Shon, J., Marshall, J., & Musen, M.A. (2000). The impact of displayed awards on the credibility and retention of Web site information. In Proceedings of AMIA Symposium, 794-798.

Sillence, E., Briggs, P., Fishwick, L., & Harris, P. (2004). Trust and mistrust of online health sites. Proceedings of CHI'04, Human Factors in Computing Systems, 663-670.

Stanford, J., Tauber, E.R., Fogg, B.J., & Marable, L. (2002). Experts vs. online consumers: A comparative credibility study of health and finance Web sites. Consumer WebWatch Research Report. Available at: http://www.consumerwebwatch.org/dynamic/web-credibility-reports-experts-vs-online-abstract.cfm

Sundar, S.S. (1998). Effect of source attribution on perception of online news stories. Journalism and Mass Communication Quarterly, 75(1), 55-68.

Sundar, S.S. (1999). Exploring receivers' criteria for perception of print and online news. Journalism and Mass Communication Quarterly, 76, 373-386.

Tate, M. & Alexander, J. (1996). Teaching critical evaluation skills for World Wide Web resources. Computers in Libraries, 16, 49-55.

Toms, E.G. & Taves, A.R. (2004). Measuring user perceptions of Web site reputation. Information Processing and Management, 40, 291-317.

Treise, D., Walsh-Childers, K., Weigold, M.F., & Friedman, M. (2003). Cultivating the science Internet audience: Impact of brand and domain on source credibility for science information. Science Communication, 24(3), 309-332.

Tseng, H. & Fogg, B.J. (1999). Credibility and computing technology. Communications of the ACM, 42(5), 39-44.

Walther, J.B., Wang, Z., & Loh, T. (2004). The effect of top-level domains and advertisements on health Web site credibility. Journal of Medical Internet Research, 6(3), e24. Available at: http://www.jmir.org/2004/3/e24/

Warnick, B. (2004). Online ethos: Source credibility in an "authorless" environment. American Behavioral Scientist, 48(2), 256-265.

Wathen, C.N. & Burkell, J. (2002). Believe it or not: Factors influencing credibility on the Web. Journal of the American Society for Information Science and Technology, 53, 134-144.

Zhu, J. & He, Z. (2002). Information accessibility, user sophistication, and source credibility: The impact of the Internet on value orientations in Mainland China. Journal of Computer-Mediated Communication, 7(2). Available at: http://www.ascusc.org/jcmc/vol7/issue2/china.html

Relevant Courses/Syllabi

"Mobile Persuasion"

Email BJ Fogg for information on this course offering

"Persuasive Technology"

Email BJ Fogg for information on this course offering

"Trust, Credibility, and Computers" [Syllabus]

 

Useful Sites and Organizations

Consumer Reports WebWatch: Web Credibility

Pew Research Center

Web Credible (London, UK) articles

Poynter Institute

UNC's "Evaluating Online Information" criteria

 

Relevant Journals and Conferences

Journal of the American Society for Information Science & Technology

ACM SIGCHI Conference on Human Factors in Computing Systems

Interacting with Computers

Journalism and Mass Communication Quarterly

Association for Education in Journalism and Mass Communication Annual Convention

Journal of Medical Internet Research

Blogging, Journalism, and Credibility Conference

Journal of Computer-Mediated Communication

 

Book Chapters from Persuasive Technology

Chapters 6 and 7 in BJ Fogg's book Persuasive Technology are on credibility.

 

 

 

 


Web Credibility Project  |  Persuasive Technology Lab  |  Stanford University  |  (650) 723-0695

Last updated: July, 2007