Credibility Research Literature
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Abdulla, R.A., Garrison, B., Salwen, M., Driscoll, P., & Casey, D. (2002).
The credibility of newspapers, television news, and online news. Paper
presented at the Association for Education in Journalism and Mass
Communication Annual Convention, Miami Beach, FL, August, 2002.
Andie, T. (1997). Why Web warriors might worry. Columbia Journalism Review,
Bernhardt, J.M., Lariscy, R.A.W, Parrott, R.L., Silk, K.J., & Felter, E.M.
(2002). Perceived barriers to Internet-based health communication on human
genetics. Journal of Health Communication, 7(4), 325-340.
Brandt, D.S. (1996). Evaluating information on the Internet. Computers in
Libraries, 16(5), 44-46.
Briggs, P., Burford, B., De Angeli, A., & Lynch, P. (2002). Trust in online
advice. Social Science Computer Review, 20(3), 321-332.
Bucy, E.P. (2003). Media credibility reconsidered: Synergy effects between
on-air and online news. Journalism and Mass Communication Quarterly, 80(2),
Burbules, N.C. (2001). Paradoxes of the Web: The ethical dimensions of
credibility. Library Trends, 49, 441-453.
Campbell, M.K., Bernhardt, J.M., Waldmiller, M., Jackson, B., Potenziani,
D., Weathers, B., & Demissie, S. (1999). Varying the message source in
computer-tailored nutrition education. Patient Education & Counseling, 36,
Cardaci, M. & Isaak, J. (2003). Standards and Web site credibility.
Proceedings of the 3rd IEEE Conference on Standardization and Innovation in
Information Technology Conference, 59-66.
Cho, C. (1999). How advertising works on the WWW: Modified elaboration
likelihood model. Journal of Current Issues and Research in Advertising, 21,
Choi, S.M. & Rifon, N.J. (2002). Antecedents and consequences of Web
advertising credibility: A study of consumer response to banner ads. Journal
of Interactive Advertising, 3(1).
Chong, B., Yang, Z., & Wong, M. (2003). Asymmetrical impact of
trustworthiness attributes on trust, perceived value and purchase intention:
A conceptual framework for cross-cultural study on consumer perception of
online auction. Proceedings of the 5th International Conference on
Electronic commerce, 213-219.
Craigie, M., Loader, B., Burrows, R., & Muncer, S. (2002). Reliability of
health information on the Internet: An examination of experts' ratings.
Journal of Medical Internet Research, 4(1), e2. Available at: http://www.jmir.org/2002/1/e2/
Dutta-Bergman, M.J. (2003). Trusted online sources of health information:
Differences in demographics, health beliefs, and health-information
orientation. Journal of Medical Internet Research, 5(3), e21. Available at:
Dutta-Bergman, M.J. (2004). The impact of completeness and Web use
motivation on the credibility of e-health information. Journal of
Communication, 54, 253-269.
Eastin, M.S. (2001). Credibility assessments of online health information:
The effects of source expertise and knowledge of content. Journal of
Computer-Mediated Communication, 6(4). Available at: http://www.ascusc.org/jcmc/vol6/issue4/eastin.html
Egger, F.N. (2001). Affective design of e-commerce user interfaces: How to
maximize perceived trustworthiness. Conference on Affective Human Factors
Eysenbach, G. & Köhler, C. (2002). How do consumers search for and appraise
health information on the World Wide Web? Qualitative study using focus
groups, usability tests, and in-depth interviews. BMJ, 324, 573-577.
Flanagin, A.J. & Metzger, M.J. (2000). Perceptions of Internet information
credibility. Journalism and Mass Communication Quarterly, 77, 515-540.
Flanigan, A.J. & Metzger, M.J. (2001). Internet use in the contemporary
media environment. Human Communication Research, 27, 153-181.
Flanagin, A.J. & Metzger, M.J. (2003). The perceived credibility of personal
Web page information as influenced by the sex of the source. Computers in
Human Behavior, 19(6), 683-701.
Fogg, B.J. (2002). Motivating, influencing, and persuading users. In J.
Jacko & A. Sears (Eds.), The Human-Computer Interaction Handbook:
Fundamentals, Evolving Technologies and Emerging Applications,
Fogg, B.J. (2002). Prominence-interpretation theory: Explaining how people
assess credibility. Research report from the Stanford Persuasive Technology
Lab, Stanford University. Available at: http://credibility.stanford.edu/
Fogg, B.J. (2003). Prominence-interpretation theory: Explaining how people
assess credibility online. Proceedings of CHI'03, Extended Abstracts on
Human Factors in Computing Systems, 722-723.
Fogg, B.J. (2003). Persuasive Technology: Using Computers to Change What We
Think and Do. San Francisco: Morgan Kaufmann.
Fogg, B.J., Marshall, J., Kameda, T., Solomon, J., Rangnekar, A., Boyd, J.,
& Brown, B. (2001). Web credibility research: A method for online
experiments and early study results. Proceedings of CHI'01, Extended
Abstracts on Human Factors in Computing Systems, 295-296.
Fogg, B.J., Marshall, J., Laraki, O., Osipovich, A., Varma, C., Fang, N.,
Paul, J., Rangnekar, A., Shon, J., Swani, P., & Treinen, M. (2001). What
makes Web sites credible? A report on a large quantitative study.
Proceedings of CHI'01, Human Factors in Computing Systems, 61-68.
Fogg, B.J., Soohoo, C., Danielson, D.R., Marable, L., Stanford, J., & Tauber,
E.R. (2003). How do users evaluate the credibility of Web sites? A study
with over 2,500 participants. Proceedings of DUX2003, Designing for User
Experiences Conference. Expanded Consumer WebWatch report available at:
Fogg, B.J., Swani, P., Treinen, M., Marshall, J., Osipovich, A., Varma, C.,
Laraki, O., Fang, N., Paul, J., Rangnekar, A., & Shon, J. (2000). Elements
that affect Web credibility: Early results from a self-report study.
Proceedings of CHI'00, Extended Abstracts on Human Factors in Computing
Fogg, B.J. & Tseng, H. (1999). The elements of computer credibility.
Proceedings of CHI'99, Human Factors in Computing Systems, 80-87.
Fritch, J.W. & Cromwell, R.L. (2001). Evaluating Internet resources:
Identity, affiliation, and cognitive authority in a networked world. Journal
of the American Society for Information Science and Technology, 52(6),
Glantz, S. (2000). The Internet: A credible resource? The Book Report, 19,
Graefe, G. (2003). Incredible information on the Internet: Biased
information provision and lack of credibility as a cause of insufficient
information quality. Proceedings of the 8th International Conference on
Information Quality, 133-146.
Greer, J.D. (2003). Evaluating the credibility of online information: A test
of source and advertising influence. Mass Communication & Society, 6(1),
Haas, C. & Wearden, S.T. (2003). E-credibility: Building common ground in
Web environments. L1 - Educational Studies in Language and Literature, 3,
Johnson, T.J & Kaye, B.K. (1998). Cruising is believing? Comparing Internet
and traditional sources on media credibility measures. Journalism and Mass
Communication Quarterly, 75, 325-340.
Johnson, T.J & Kaye, B.K. (2000). Using is believing: The influence of
reliance on the credibility of online political information among
politically interested Internet users. Journalism and Mass Communication
Quarterly, 77(4), 865-879.
Johnson, T.J & Kaye, B.K. (2002). Webelievability: A path model examining
how convenience and reliance on the Web predict online credibility.
Journalism and Mass Communication Quarterly, 79, 619-642.
Johnson, T.J & Kaye, B.K. (2004). For whom the Web toils: How Internet
experience predicts Web reliance and credibility. Atlantic Journal of
Communication, 12(1), 19-45.
Johnson, T.J & Kaye, B.K. (2004). Internet -- Wag the blog: How reliance on
traditional media and the Internet influence credibility perceptions of
Weblogs among blog users. Journalism and Mass Communication Quarterly,
Keast, G., Toms, E.G., & Cherry, J. (2001). Measuring the reputation of Web
sites: A preliminary exploration. Proceedings of the First ACM/IEEE-CS Joint
Conference on Digital Libraries, pp. 77-78.
Kim, J. & Moon, J. (1998). Designing towards emotional usability in customer
interfaces: Trustworthiness of cyber-banking system interfaces. Interacting
with Computers, 10, 1-29.
Kim, N. (1999). World Wide Web Credibility: What Effects do Advertisements
and Typos Have on the Perceived Credibility of Web Page Information? Senior
Honors Thesis. Stanford University.
Kim, P., Eng, T.R., Deering, M.J., & Maxfield, A. (1999). Published criteria
for evaluating health related Web sites: Review. BMJ, 318, 647-649.
Kiousis, S. (2001). Public trust or mistrust? Perceptions of media
credibility in the information age. Mass Communication & Society, 4(4),
Klein, B.D. (2001). User perceptions of data quality: Internet and
traditional text sources. Journal of Information Systems, 41(4), 5-15.
Kunst, H., Groot, D., Latthe, P.M., Latthe, M., & Khan, K.S. (2002).
Accuracy of information on apparently credible Websites: Survey of five
common health topics. BMJ, 324, 581-582.
Liu, Z. (2004). Perceptions of credibility of scholarly information on the
Web. Information Processing & Management, 40(6), 1027-1038.
Lynch, C.A. (2001). When documents deceive: Trust and provenance as new
factors for information retrieval in a tangled Web. Journal of the American
Society for Information Science and Technology, 52(1), 12-17.
McMillan, S.J. (1999). Health communication and the Internet: Relations
between interactive characteristics of the medium and site creators,
content, and purpose. Health Communication, 11, 375-390.
Metzger, M.J., Flanagin, A.J., Eyal, K., Lemus, D.R., & McCann, R.M. (2003).
Credibility for the 21st century: Integrating perspectives on source,
message, and media credibility in the contemporary media environment. In P.J.
Kalbfleisch (Ed.), Communication Yearbook, 27, 293-335.
Metzger, M.J., Flanagin, A.J., & Zwarun, L. (2003). College student Web use,
perceptions of information credibility, and verification behavior. Computers
& Education, 41, 271-290.
Nozato, Y. (2002). Credibility of online newspapers. Paper presented at the
Association for Education in Journalism and Mass Communication Annual
Convention, Washington, DC, August, 2002.
O'Grady, L. (2003). Depicting credibility in health care sites: Towards a
more usable means. Proceedings of SIGCAPH'03, Computers and the Physically
Olaisen, J. (1990). Information quality factors and the cognitive authority
of electronic information. In I. Wormell (Ed.), Information Quality:
Definitions and Dimensions. London: Taylor Graham, 91-121.
Payne, G.A., Dozier, D.M., & Nomai, A.J. (2001). Newspapers and the
Internet: A comparative assessment of news credibility. Paper presented at
the Association for Education in Journalism and Mass Communication Annual
Convention, Miami Beach, FL, August, 2001.
Peterson, G., Aslani, P., & Williams, K.A. (2003). How do consumers search
for and appraise information on medicines on the Internet? A qualitative
study using focus groups. Journal of Medical Internet Research, 5(4), e33.
Available at: http://www.jmir.org/2003/4/e33/
Riegelsberger, J. & Sasse, M.A. (2002). Face it -- Photos don't make a Web
site trustworthy. Proceedings of CHI'02, Extended Abstracts on Human Factors
in Computing Systems, 742-743.
Riegelsberger, J., Sasse, M.A., & McCarthy, J.D. (2003). Shiny, happy people
building trust? Photos on e-commerce Websites and consumer trust.
Proceedings of CHI'03, Human Factors in Computing Systems, 121-128.
Rieh, S.Y. (2002). Judgment of information quality and cognitive authority
in the Web. Journal of the American Society for Information Science and
Technology, 53, 145-161.
Rieh, S.Y. & Belkin, N.J. (1998). Understanding judgment of information
quality and cognitive authority in the WWW. Proceedings of the 61st Annual
Meeting of the American Society for Information Science, Vol. 35, 279-289.
Rieh, S.Y. & Belkin, N.J. (2000). Interaction on the Web: Scholars' Judgment
of Information Quality and Cognitive Authority. Proceedings of the 63rd
Annual Meeting of the American Society for Information Science, 37, 25-38.
Roberts, L., Rankin, L., Moore, D., Plunkett, S., Washburn, D., &
Wilch-Ringen, B. (2003). Looks good to me. Proceedings of CHI'03, Extended
Abstracts on Human Factors in Computing Systems, 818-819.
Rodgers, S. (2003). The effects of sponsor relevance on consumer reactions
to Internet sponsorships. The Journal of Advertising, 32(4), 67-76.
Schweiger, W. (2000). Media credibility -- experience or image? A survey on
the credibility of the World Wide Web in Germany in comparison to other
media. European Journal of Communication, 15(1), 37-59.
Shamdasani, P.N., Stanaland, A., & Tan, J. (2001). Location, location,
location: Insights for advertising placement on the Web. Journal of
Advertising Research, 41, 7-21.
Shon, J., Marshall, J., & Musen, M.A. (2000). The impact of displayed awards
on the credibility and retention of Web site information. In Proceedings of
AMIA Symposium, 794-798.
Sillence, E., Briggs, P., Fishwick, L., & Harris, P. (2004). Trust and
mistrust of online health sites. Proceedings of CHI'04, Human Factors in
Computing Systems, 663-670.
Stanford, J., Tauber, E.R., Fogg, B.J., & Marable, L. (2002). Experts vs.
online consumers: A comparative credibility study of health and finance Web
sites. Consumer WebWatch Research Report. Available at: http://www.consumerwebwatch.org/dynamic/web-credibility-reports-experts-vs-online-abstract.cfm
Sundar, S.S. (1998). Effect of source attribution on perception of online
news stories. Journalism and Mass Communication Quarterly, 75(1), 55-68.
Sundar, S.S. (1999). Exploring receivers' criteria for perception of print
and online news. Journalism and Mass Communication Quarterly, 76, 373-386.
Tate, M. & Alexander, J. (1996). Teaching critical evaluation skills for
World Wide Web resources. Computers in Libraries, 16, 49-55.
Toms, E.G. & Taves, A.R. (2004). Measuring user perceptions of Web site
reputation. Information Processing and Management, 40, 291-317.
Treise, D., Walsh-Childers, K., Weigold, M.F., & Friedman, M. (2003).
Cultivating the science Internet audience: Impact of brand and domain on
source credibility for science information. Science Communication, 24(3),
Tseng, H. & Fogg, B.J. (1999). Credibility and computing technology.
Communications of the ACM, 42(5), 39-44.
Walther, J.B., Wang, Z., & Loh, T. (2004). The effect of top-level domains
and advertisements on health Web site credibility. Journal of Medical
Internet Research, 6(3), e24. Available at: http://www.jmir.org/2004/3/e24/
Warnick, B. (2004). Online ethos: Source credibility in an "authorless"
environment. American Behavioral Scientist, 48(2), 256-265.
Wathen, C.N. & Burkell, J. (2002). Believe it or not: Factors influencing
credibility on the Web. Journal of the American Society for Information
Science and Technology, 53, 134-144.
Zhu, J. & He, Z. (2002). Information accessibility, user sophistication, and
source credibility: The impact of the Internet on value orientations in
Mainland China. Journal of Computer-Mediated Communication, 7(2). Available
Email BJ Fogg
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for information on this course offering
"Trust, Credibility, and Computers" [Syllabus]
Book Chapters from
Chapters 6 and 7 in BJ Fogg's book
Persuasive Technology are on