Articles on topics related to Web credibility

(credibility of computers, trust in e-commerce, credibility & trust in general, etc.)

Another document lists articles dealing directly with web site credibility.

Andrews, L. W., & Gutkin, T. B. (1991). The Effects of Human Versus Computer Authorship on Consumers' Perceptions of Psychological Reports. Computers in Human Behavior, 7, 311-317.

Balci, O. (1987). Credibility assessment of simulation results: The state of the art. In O. Balci (Ed.), Methodology and Validation. Proceedings of the Conference (pp. vii+89). San Diego, CA, USA: Scs.

Bengtsson, B., Burgoon, J. K., Cederberg, C., Bonito, J., & Lundeberg, M. (1999). The impact of anthropomorphic interfaces on influence understanding, and credibility. In R. H. Sprague, Jr. (Ed.), Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers (pp. liii+341). Los Alamitos, CA, USA: IEEE Comput. Soc.

Cheskin Research & Studio Archetype/Sapient. (1999). “Ecommerce Trust Study.” http://cheskin.com/ think/trust/assets/images/etrust.pdf

Cheskin Research (July 2000). “Trust in the Wired Americas” Online at http://cheskin.com/ think/studies/trustIIrpt.pdf

Egger, F.N. (2000). "Trust Me, I'm an Online Vendor": Towards a Model of Trust for E-Commerce System Design. in: G. Szwillus & T. Turner (Eds.): CHI2000 Extended Abstracts: Conference on Human Factors in Computing Systems, The Hague (NL), April 1-6, 2000: 101-102, ACM Press.

Fogg, B.J. and Nass, C. (1997). Silicon sycophants: The effects of computers that flatter. International Journal of Human-Computer Studies, 46, 551-561.

Fogg, B.J., & Tseng, H. (1999). The Elements of Computer Credibility. Proceedings of ACM CHI 99 Conference on Human Factors in Computing Systems v.1, 80-87. New York: ACM Press. http://www.acm.org/pubs/articles/proceedings/chi/302979/p80-fogg/p80-fogg.pdf 

Friedman, B., & Grudin, J. (1998). Trust and accountability: preserving human values in interactional experience. Proceedings of the CHI 98 summary conference on CHI 98 summary: human factors in computing systems, 213.

Hankowski, R.J, Kantowitz, B.H. & Kantowitz, S.C. (1994). Driver acceptance of unrealiable route guidance information. In Proceedings of the Human Factors and Ergonomics Society 38 th Meeting (pp. 1062-1066). Santa Monica, CA HFES.

Kantowitz, B.H., Hankowski, R.J. & Kantowitz, S.C. (1997). Driver acceptance of unreliable traffic information in familiar and unfamiliar settings. Human Factors, 39(2), 164-176.

Lee, J.  (1991). The Dynamics of Trust in a Supervisory Control Simulation. Proceedings of the Human Factors Society 35^th Annual Meeting, p. 1228-1232.

Lee, J. & Moray, N. (1992). Trust, control strategies and allocation of function in human-machine systems. Ergonomics, 35(10), 1243-1270.

Lee, J., Kim, J. & Moon, J.Y. (2000). What makes Internet users visit cyber stores again? Key design factors for customer loyalty. Proceedings of the Conference on Human Factors in Computing Systems CHI 2000 (pp. 305-312). New York ACM.

Lerch, F. J., & Prietula, M. J. (1989). How Do We Trust Machine Advice? Designing and using human-computer interfaces and knowledge based systems. Paper presented at the Proceedings of the Third Annual Conference on Human Computer Interaction.

Lerch, F. J., Prietula, M. J., Kulik, C. T., Feltovich, P. J., Ford, K. M., & et al. (1997). The Turing Effect: The nature of trust in expert system advice, Expertise in context: Human and machine. (pp. xviii 590). Cambridge Menlo Park: The Mit Press American Association for Artificial Intelligence.

Muir, B. M. (1988). Trust Between Humans and Machines, and the Design of Decision Aids. Cognitive Engineering in Complex Dynamic Worlds, 71-83.

Muir, B.M. &  Moray, N. (1996). Trust in Automation: Part II. Experimental studies of trust and human intervention in a process control simulation. Ergonomics, 39(3) 429-460.

Muir, B.M. (1994). Trust in automation Part I, theoretical issues in the study of trust and human intervention in automated systems. Ergonomics, 39(3), 429-460.

Nass, C. I., Moon, Y., Fogg, B.J., Reeves, B., & Dryer, D. C. (1995). Can Computer Personalities Be Human Personalities?  Proceedings of ACM CHI 95 Conference on Human Factors in Computing Systems 1995 v.2 p.228-229. New York: ACM Press.

Nass, C., Fogg, B.J. & Moon, Y. (1996). Can computers be teammates? International Journal of Human-Computer Studies, 45, 669-678.

Nielsen, J., Molich, R., Snyder, C. & Farrell, S. (2000). E-commerce user experience Trust. Fremont, CA Nielsen NormanGroup.

Olson, J.S. & Olson, G.M. (2000b). i2i trust in e-commerce. Communications of the ACM, 43(12), 41-44.

Pancer, S. M., & George, M., & Gebotys, R.J. (1992). Understanding and Predicting Attitudes Toward Computers. Computers in Human Behavior, 8, 211-222.

Rempel, J.K., Holmes, J.G. & Zanna, M.P. (1985). Trust in close relationships. Journal of Personality and Social Psychology, 49(1), 95-112.

Resnick, P., Kuwabara, K., Zeckhauser, R. & Friedman, E. (2000). Reputation systems.Communications of the ACM, 43(12), 45-48.

Riegelsberger, J. & Sasse M.A. (2001). Trust builders and trustbusters the role of trust cues in interfaces to e-commerce applications. In Towards the E-Society Proceedings of the First IFIP  Conference on E-Commerce, E-Society, and E-Government (pp. 17-30). London Kluwer.

Rotter, J.B. (1980). Interpersonal Trust, Trustworthiness, and Gullibility. American Psychologist, 35 (1) 1-7.

Self, C.C. (1996). Credibility. In M.B. Salwen and D.W. Stacks (Eds.), AnIntegrated Approach to Communication Theory and Research (pp. 421-441). Mahwah, NJ Lawrence Erlbaum.

Steinbrück,U., Schaumburg, H., Duda, S. & Krüger, T. (2002). A picture says more than a thousand words - photographs as trust builders in e-commerce websites. In Proceedings of Conference on Human Factors in Computing Systems CHI 2002, Extended Abstracts (pp. 748-749). New York ACM Press.

Tseng, S., & Fogg, B.J. (1999). Credibility and Computing Technology. Communications of the ACM, 42(5), 39-44. Available at http://www.acm.org/pubs/articles/journals/cacm/1999-42-5/p39-tseng/p39-tseng.pdf

Waern, Y., & Ramberg, R. (1996). People's Perception of Human and Computer Advice. Computers in Human Behavior, 12(1), 17-27.